Service Request Ticket - # 77391

Service Request Information

CONTACT Name Lehman, Shadron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2021 09:37 AM
Department President’s Office Phone 89472
Location Email lehmans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181455[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag H2VS0X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. H2VS0X2 Location Parts Pile No Drive

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:6E:83:79


Wireless NIC DC:FB:48:6F:4D:C0

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Dec 06, 2021 04:13 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Dec 06, 2021 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Dec 06, 2021 03:34 PM 
I don't remember requesting this service. Maybe someone else requested it on my behalf. For now, I do NOT need this, but will revisit it in the future
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Monica Valencia Dec 06, 2021 02:03 PM 
****This is an outgoing email****
Hi Shadron,

I need some additional information regarding service request #77391

Description: Software Installation

I'm Monica with UCS. We have a service request from back in June about needing Oracle client and PL/SQL Developer installed. Are you still needing assistance with the installations? 

Best,
Monica
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Public
John Rushing Jun 30, 2021 08:25 AM 
Priority changed from (3) Priority to (2) High Priority.
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Elliot Purl Jun 23, 2021 09:40 AM 
Contact Richard Kavanagh for details on installing 
the oracle client, and first-time login steps for 
Shadron (Extension 88323)
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Elliot Purl Jun 23, 2021 09:37 AM 
Needs following software:
Oracle client (administrator install option 
only)
PL/SQL Developer
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