Service Request Ticket

Service Request Information

CONTACT	Name	Flatt, Patricia	Date	Jun 23, 2021 11:15 AM
	Department	Natural Science/ Chemistry	Phone	88644
	Location		Email	flattp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150605 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SSZFC2	Description	Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
	Serial No.	5SSZFC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft DesktopEd licenseOFFICE 201PROPLUS XXXX2015004715;AdobeCC2015 subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;
	Wired NIC	28:F1:0E:03:93:A6
	Wireless NIC	E4:B3:18:63:11:EF
	Wireless NIC	E6:B3:18:63:11:F0
	Wireless NIC	E6:B3:18:63:11:EF
	Bluetooth NIC	E4:B3:18:63:11:F3

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jul 13, 2021 11:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jul 13, 2021 11:13 AM	Currently no issues with computer. Will mark as completed.	Add Attachment
Moshe Martinez	Jul 13, 2021 10:18 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #77394 Description: Computer blue screening This is Moshe with UCS. I stopped by a few weeks ago to connect one of your laptops to the printer. I still have a service request that says you have a computer that is blue screening. Is this still an issue for you? Let me know at your earliest convenience and I could come take a look if needed. Thanks, Moshe Martinez UCS Tech	Add Attachment Public
Moshe Martinez	Jul 06, 2021 01:24 PM	Task reassigned to Moshe Martinez.	Add Attachment
John Rushing	Jun 30, 2021 08:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Sam Sevugan	Jun 25, 2021 01:54 PM	Dropping off laptop on Wed. 6/30.	Add Attachment
Peter Puettmann	Jun 23, 2021 03:48 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 23, 2021 03:29 PM	Task reassigned to Peter Puettmann.	Add Attachment
Elliot Purl	Jun 23, 2021 11:15 AM	Computer is blue-screening and won't boot up.	Add Attachment