computer picked up, marking ticket as complete for now

notes: 

no dell command (John installed it; it has dell command now)
windows updates
windows update error encountered, "retry" :
     xerox-extension
     error encountered
     0x8008020b
     **error message described in a previous memo, john was saying it was related to printers 
compared to my computer (20140486): 
     apps it does not have: 7-zip, brave, google drive, google earth pro, konica minolta print experience, microsoft solitaire collection, notepad, video lan, vmware horizon client, xbox console companion
     extra apps it has: anywhere usb, avast cleanup premium, cisco, dropbox, hp smart, icloud, intel driver and support assistant, learning ally, logitech, messaging, mobile plans, revo uninstaller, techsmith, viking, wavesmaxxaudiopro
none of the apps i opened caused the issue
the issue did not occur when i logged in while the computer was off the WOU network
videos running fine, icloud stuff doesn't open, camtasia 2018 won't load, internet explorer won't open (lol)

****This is an outgoing email****
Hi Janeanne,

I need some additional information regarding service request #77395

Description: Reoccurring stop code issue

I have been looking at your computer, and nothing I have done so far has caused the blue screen to pop up. Do you remember if there was a specific task you were doing when it would pop up; if there was a time or frequency; if you were on or off campus? Any information you could provide would be helpful. 

Thank you,

Lauryn Aronson
UCS Student Tech. 

****email****

HI, again, Lauryn, 
Here's what I originally wrote to the help desk, and the screenshot. 

Hi, there, 
I would like to bring my laptop (#20180599) into you tomorrow, Thursday, and see if you can figure out the source of this chronic problem. It's always this Stop Code. It occurs randomly, from a few times a week to multiple times in a day. Sometimes I'm actively using the machine and other times my hands are off. I just now uninstalled the Slack application as I have that running almost always, the only other consistent application I'm running is Chrome. The other oddity that occurs with this--sometimes--is that I have dual monitors, and upon the restart, Windows will display on my 2nd monitor rather than my primary. When that occurs, I restart again and things are back to normal.  

****image****
"restart for you" (rest is cut off)
"90% complete"
QR code
"for more information about this issue and possible fixes"
"https://www.windows.com/stopcode"
"if you call a support person, give them this info: stop code: DPC_WATCHDOG_VIOLATION"

dell command not installed

windows update keeps encountering an error with xerox-extension
error code: 0x8008020b

the .msix/.appx package's group map is invalid
(from microsoft website)

the specified package format is not valid: the package's content group map is invalid 
(same error code, from forum post)

Task reassigned to Lauryn Aronson.

Dropped off computer, in tech area now