Service Request Ticket - # 77396

Service Request Ticket - # 77396

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Service Request Information

CONTACT	Name	Rupp, Katie	Date	Jun 23, 2021 02:10 PM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141205 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2DXMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2DXMV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:37:E7

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 08, 2021 02:52 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 08, 2021 02:52 PM	equipment dropped off. computer: 20141205 . monitor: 20141000 . unsure where the monitor stand is. might be one of the ones i brought back last week (though i'm not sure where those went)	Add Attachment
Lauryn Aronson	Jul 08, 2021 08:07 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 08, 2021 08:07 AM	gabe is going to bring computer and monitor by today	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:08 PM	emailed gabe	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:08 PM	**email** Gabe Dougherty is who you should check with. I think he has all our old ones.	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:51 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 06, 2021 01:33 PM	**This is an outgoing email** Hi Katie, We were just following up with you regarding a service request that we have for you. (#77396) Description: Outstanding GFA Return I noticed you still have your old computer, 20141205, and I was wondering when a good time for us to pick it up would be. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jun 23, 2021 02:10 PM	User picked up new GFA equipment today but did not return old equipment. original sr 77325	Add Attachment