Service Request Ticket

Service Request Information

CONTACT	Name	Orlando, Gaeta	Date	Jun 24, 2021 09:08 AM
	Department	Student Enrichment Program	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200373 (opens in a new window)	Bldg/Room	RWEC 256
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17MQ05N	Location	Alejandro Gonzalez
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:73:87
	Bluetooth NIC	C4:91:0C:B4:CE:31

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Sep 16, 2021 03:51 PM	inv#2021-0055	Add Attachment
Lauryn Aronson	Jul 01, 2021 02:25 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 01, 2021 02:25 PM	set up complete	Add Attachment
Lauryn Aronson	Jul 01, 2021 10:45 AM	emailed again to confirm time	Add Attachment
Lauryn Aronson	Jun 28, 2021 02:31 PM	no additional software or admin rights. deliver and set up this thursday (7/1) between 10 and 4.	Add Attachment
Lauryn Aronson	Jun 28, 2021 09:18 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jun 28, 2021 09:18 AM	email sent (outside of system, as there is no email recorded in here), computer ready to deliver pending contact	Add Attachment
Lauryn Aronson	Jun 28, 2021 08:21 AM	laptop updated, will send email	Add Attachment
Lauryn Aronson	Jun 28, 2021 08:10 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Jun 24, 2021 09:08 AM	laptop 20200373 doc 20200401 mon 20200433	Add Attachment