Service Request Ticket

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Jun 24, 2021 11:43 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200993 (opens in a new window)	Bldg/Room	RWEC 210
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0ZX
	Serial No.	H4TFW026PN7C	Location	Kayla Dow - QLoop
	CPU	PROCESSOR 3.8GHz 8-core Intel Core i7
	OS	Unknown	Software
	Wired NIC	3C:7D:0A:1D:07:C7
	Wireless NIC	88:66:5A:39:17:B0
	Bluetooth NIC	88:66:5A:1C:D3:44

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jul 26, 2021 02:59 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Moshe Martinez	Jul 26, 2021 02:59 PM	Dropped off and connected printer.	Add Attachment
Moshe Martinez	Jul 14, 2021 04:23 PM	Kayla Dow is the one that needs admin rights. Will contact her between July 26-30. Email is kdow17@mail.wou.edu	Add Attachment
Moshe Martinez	Jul 12, 2021 08:45 AM	Called. Said someone else would contact us about picking it up.	Add Attachment
Moshe Martinez	Jun 29, 2021 08:24 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Moshe Martinez	Jun 28, 2021 01:50 PM	CORRECTION Ignore previous memo. That was for another SR.	Add Attachment
Moshe Martinez	Jun 28, 2021 01:40 PM	Reimaging successful and admin rights have been added. Ready to deliver back to ODS.	Add Attachment
Moshe Martinez	Jun 28, 2021 11:17 AM	**This is an outgoing email** Hi Darla, I need some additional information regarding service request #77403 Description: IMac set up This is Moshe with UCS. I've been working on setting up you new iMac. I'm checking-in to see if you require additional software on your computer. We've installed the basics like the Office Suite, Adobe DC, Firefox, etc. Is there anything else you require to be installed? If not, send me a list of dates and times that work with you to deliver the computer. Best, Moshe Martinez	Add Attachment Public
Lauryn Aronson	Jun 28, 2021 09:38 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jun 25, 2021 04:00 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Jun 24, 2021 11:43 AM	imac 20200993 once you have opened this up for imaging, please put the WOU# stickers on (taped to to the outside of the box) thank you	Add Attachment