Service Request Ticket - # 77406

Service Request Ticket - # 77406

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Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Jun 28, 2021 09:58 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150672 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNCJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:6B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 01, 2021 10:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Sam Sevugan	Jul 01, 2021 10:20 AM	Stopped by and picked up	Add Attachment
Lauryn Aronson	Jun 29, 2021 02:40 PM	called and left a message--your computer is ready to be picked up	Add Attachment
Lauryn Aronson	Jun 29, 2021 02:38 PM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jun 28, 2021 03:10 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jun 28, 2021 03:10 PM	**This is an outgoing email** Hi Marshall, We were just following up with you regarding a service request that we have for you. (#77406) Description: Computer having issues. Your computer is working and has been reimaged. It is ready to be picked up. Thanks, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Jun 28, 2021 03:08 PM	reimaged, appears to be working fine after hard drive switch	Add Attachment
Lauryn Aronson	Jun 28, 2021 01:39 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jun 28, 2021 01:06 PM	something wrong with computer, system wanted to restart computer wouldn't show back up on monitor switched out hard drive, working on reimage	Add Attachment
Lourdes Salazar	Jun 28, 2021 09:58 AM	In the back on the image table	Add Attachment
Lourdes Salazar	Jun 28, 2021 09:58 AM	Brought computer in to get it looked at. Having issues and entering reboot. Plug it in and check to see whats going on.	Add Attachment