Service Request Ticket - # 77408

Service Request Information

CONTACT Name UCS, Tech   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2021 01:36 PM
Department University Computing Solutions Phone 88654
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190856[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 6RM7YY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6RM7YY2 Location Loaner Shelf

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:9A:7E:C8


Bluetooth NIC 4C:1D:96:9A:7E:CC


AUX NIC 98:E7:43:D5:DE:4E

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jun 28, 2021 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jun 28, 2021 02:56 PM 
Fixed thunderbolt error. Updated and added WOU VPN.
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Lauryn Aronson Jun 28, 2021 02:26 PM 
service tag:  6RM7YY2
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Lauryn Aronson Jun 28, 2021 02:24 PM 
Task reassigned to Moshe Martinez.
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Lauryn Aronson Jun 28, 2021 01:36 PM 
computer keeps freezing once it reaches thunderbolt 3 update in dell command. reimaging did not resolve issue. working on now
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