Service Request Ticket - # 77410

Service Request Information

CONTACT Name Johnson, Dennis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2021 09:43 AM
Department Phone
Location Email johnsond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200679[Edit Inv] (opens in a new window) Bldg/Room WEL 115
Service Tag BT546D3 Description Dell Latitude
Serial No. BT546D3 Location Maryanne Shinkle

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:08:E8


Wireless NIC 64:6E:E0:4C:47:1C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 13, 2021 04:57 PM 
inv#2021-0107
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Lauryn Aronson Jun 30, 2021 10:11 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jun 30, 2021 10:11 AM 
set up complete; creating a new ticket to pick up 20141222[Edit Inv] and its associated equipment
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Lauryn Aronson Jun 30, 2021 08:33 AM 
no additional software, only person who needs admin rights, will deliver today
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Lauryn Aronson Jun 29, 2021 04:59 PM 
user will discuss with supervisor and contact me back in the morning
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Lauryn Aronson Jun 29, 2021 04:53 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Jun 29, 2021 04:52 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jun 29, 2021 04:52 PM 
****This is an outgoing email****
Hi Dennis,

I need some additional information regarding service request #77410

Description: GFA replacing 20141222[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Lauryn Aronson Jun 29, 2021 04:51 PM 
laptop imaged, updated, admin rights given
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Alix Karkanen Jun 29, 2021 09:43 AM 
laptop 20200679[Edit Inv]
doc 20200692[Edit Inv]
mon 20200454[Edit Inv]
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