Service Request Ticket - # 77412

Service Request Information

CONTACT Name EXC, ASWOU   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2021 11:38 AM
Department ASWOU Phone 88555
Location Email aswoupresident@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150690[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN63JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN63JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:0B:0A:79

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

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Lauryn Aronson
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Entered by Date Memo
Lauryn Aronson Jun 30, 2021 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jun 30, 2021 02:43 PM 
computer reimaged and returned, appears to be working correctly
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Lauryn Aronson Jun 29, 2021 02:02 PM 
yes reimage, save files first
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Lauryn Aronson Jun 29, 2021 11:47 AM 
going to call paula to ask about a reimage
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Lauryn Aronson Jun 29, 2021 11:38 AM 
alertus issue, then wouldn't turn on, in itc
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