Service Request Ticket - # 77415

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2021 03:20 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200374[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ19EQ05N Location David Kunz, Tech use

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B5:2B:FA


Bluetooth NIC C4:91:0C:B5:67:D1

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Joanie Kinnaman May 26, 2022 02:37 PM 
note: he ended up receiving a 14-inch MacBook Pro 
instead, so this machine went into our loaners 
collection
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Oneil Miguel Mar 29, 2022 03:08 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Mar 29, 2022 03:08 PM 
Dirk returned the old Macbook Pro charger. Closing ticket now.
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Oneil Miguel Mar 28, 2022 05:08 PM 
Finished setting up Dirk's New Macbook Pro. He said he'll return the old Macbook's charger sometime tomorrow.
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Joanie Kinnaman Mar 28, 2022 04:10 PM 
dock box was empty.  

dock W#20210439[Edit Inv]
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Oneil Miguel Mar 28, 2022 03:50 PM 
John did the process of moving logic pro from old macbook to new macbook. Need to ask Dirk if he already has a dock and monitor setup with him.
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Oneil Miguel Dec 22, 2021 10:03 AM 
User requested  Logic Pro, the MS Suite, Apple 
Page, Keynote & Numbers, Adobe CC, Cisco 
AnyConnect to be installed. All were installed 
except Logic Pro as it needs to be transferred 
from current laptop to new laptop. Will transfer 
when he comes back from sabbatical in the spring.
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Oneil Miguel Dec 21, 2021 03:59 PM 
Task reassigned to Oneil Miguel.
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Alix Karkanen Dec 16, 2021 11:25 AM 
now getting laptop 20210713[Edit Inv], i would get it ready, 
but make sure to get the other laptop back before 
giving him this new one please.
let me know when we have the old one back so i can 
update it in inventory
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Joanie Kinnaman Nov 11, 2021 12:54 PM 
inv#2021-0277
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Alix Karkanen Jun 29, 2021 03:20 PM 
laptop 20200374[Edit Inv]
doc 20200258[Edit Inv]
mon 20200444[Edit Inv]
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