Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Jun 30, 2021 10:23 AM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Moshe Martinez	Contact	emartinez17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jun 30, 2021 10:53 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Moshe Martinez	Jun 30, 2021 10:53 AM	Computer eventually made it to log in screen and seemed to functioned. Recommended that user does not shutdown/restart and if problem happens, disconnect USB devices. If problem persists, we might have to reimage (including dynamo software). Recommended that they move their items to their H: drive.	Add Attachment
Moshe Martinez	Jun 30, 2021 10:26 AM	Windows is stuck on black screen with spinning dots. Tried to boot into safe mode but not successful. Computer did start up properly at one point, but after a restart it was back to doing the same thing. I believe it had something to do with the Logitech wireless devices but even disconnected it still has the same issue	Add Attachment