Service Request Ticket - # 77420

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2021 08:29 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130109[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60PVDNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EF:06:45


Wireless NIC 8C:2D:AA:5B:F7:DD


Bluetooth NIC 8C:2D:AA:5B:F7:DE

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 01, 2021 10:20 AM 
imacs**
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Lauryn Aronson Jul 01, 2021 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jul 01, 2021 10:19 AM 
laptops have been picked up. updating inventory now
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Sam Sevugan Jul 01, 2021 08:29 AM 
****This is an email****

UCS Help Desk, would you please send a tech on 
Thursday to pick up these damaged iMacs and 
deal with them as you will? Since these were 
damaged in shipping, we have only allowed 
further loans and returns of them to be  done 
in person.  I will be onsite Thursday and can 
direct you to them. 


UPS denied our damage claims for the two UCS 
loaner iMac All in Ones:
20130109[Edit Inv] Copy UCS c.22 
20130110[Edit Inv] Copy UCS c. 10

Thanks, all, 
Janeanne
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