Service Request Ticket

Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	Jul 01, 2021 09:42 AM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190869 (opens in a new window)	Bldg/Room	WUC 203C
	Service Tag	4BX2T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BX2T13	Location	Paula Taylor
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:DF:9A

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 23, 2021 07:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jul 07, 2021 09:58 AM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Jul 07, 2021 07:57 AM	just emailed her	Add Attachment
John Rushing	Jul 07, 2021 07:52 AM	Task reassigned to Lauryn Aronson.	Add Attachment
John Rushing	Jul 07, 2021 07:52 AM	Can you contact the user to confirm everything is good.	Add Attachment
John Rushing	Jul 01, 2021 03:42 PM	Her username has been added to UCS Zippy and UC Tank have been added. She needs to go through \\threesisters to add them.	Add Attachment
Lauryn Aronson	Jul 01, 2021 03:40 PM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Jul 01, 2021 02:23 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 01, 2021 02:23 PM	computer moved and set up, 2/3 printers said access denied "operation could not be completed (error 0x00000005). access is denied"	Add Attachment
Sam Sevugan	Jul 01, 2021 09:42 AM	Note: Needs assistance connecting to printers in student engagement after moving.	Add Attachment
Sam Sevugan	Jul 01, 2021 09:42 AM	**This is an email** Hi Sam, My computer is in WUC 121A and it needs to be moved to WUC #210D. This is a temporary arrangement from July 1st to August 27th. The WOU# for my computer is 20190869.	Add Attachment