Service Request Ticket - # 77422

Service Request Information

CONTACT Name Ittner, Anne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2021 11:13 AM
Department Education & Leadership Phone
Location Email ittnera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200379[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17SQ05N Location David Beasley

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B6:73:29


Bluetooth NIC C4:91:0C:B6:F8:10

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 16, 2021 04:12 PM 
INV#2021-0119
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Lauryn Aronson Jul 12, 2021 10:19 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Jul 12, 2021 10:19 AM 
picked up
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Lourdes Salazar Jul 12, 2021 09:32 AM 
Email sent regarding dropping off the old charger 
that is connected to 20170216[Edit Inv]
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Lauryn Aronson Jul 06, 2021 02:11 PM 
Status changed from (4) On Hold to (6) Ready to Deliver
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Lauryn Aronson Jul 06, 2021 02:06 PM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Jul 06, 2021 08:57 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 06, 2021 08:56 AM 
****This is an outgoing email****
Hi Anne,

I need some additional information regarding service request #77422

Description: GFA replacing 20170216[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed.

Please let me know when a good time to meet to set you up with your system would be.

Thank you,

Lauryn, UCS Student Tech.
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Public
Alix Karkanen Jul 01, 2021 11:13 AM 
laptop 20200379[Edit Inv]
mon 20200446[Edit Inv]
doc 20200250[Edit Inv]
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