Service Request Ticket - # 77425

Service Request Information

CONTACT Name Worthing, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2021 11:22 AM
Department Student Engagement Phone 88655
Location Email worthings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20161066[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 7QGSHF2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 7QGSHF2 Location PDR room
TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jul 06, 2021 02:20 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jul 06, 2021 02:04 PM 
Switched monitors
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Moshe Martinez Jul 06, 2021 10:47 AM 
****This is an outgoing email****
Hi Shelby,

I need some additional information regarding service request #77425

Description: Need to switch between two existing dell moniters

This is Moshe with UCS. I just wanted to check in with you and see when would be a good time for me to come over and make that monitor switch for you? Let me know when you are available.

Best,
Moshe Martinez
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Public
Moshe Martinez Jul 06, 2021 10:33 AM 
Wasn't in today. Will send email. I think she wants to switch monitors not computers.
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Moshe Martinez Jul 06, 2021 10:27 AM 
Task reassigned to Moshe Martinez.
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Jennie Yang Jul 02, 2021 11:22 AM 
Shelby,88633, located at the information desk wants to switch the computer she is now using that has no camera and mic, to the other computer from a different office that has camera and mic.

Computer to be replaced-20160902[Edit Inv]
replacement computer-20161066[Edit Inv]
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