Service Request Ticket - # 77428

Service Request Ticket - # 77428

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 06, 2021 10:34 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161097 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	HTBL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HTBL2H2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:D6:68:BB
	Wireless NIC	00:28:F8:FE:06:7D

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 03, 2021 11:59 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 03, 2021 11:59 AM	computer picked up. placing it under the desk for the 2 weeks.	Add Attachment
Lauryn Aronson	Aug 03, 2021 08:23 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 03, 2021 08:23 AM	she didn't see any files on the computer (was it reimaged?) going to pick it up once a time is confirmed	Add Attachment
Lauryn Aronson	Jul 30, 2021 03:15 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jul 30, 2021 03:15 PM	**email** I haven't been in the office to take care of that yet, but plan to on Monday. Should i email you once I am done? Thank you for checking in, Stacey	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:45 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:19 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:19 PM	dropping off in ods building for her to get her files off, need it back when she is done	Add Attachment
Lauryn Aronson	Jul 19, 2021 12:39 PM	this situation is a bit confusing, but from what i understand, 20161097 is stacey's old laptop. it can be reimaged after she comes by to get her files off it (and after the 2 weeks). she also needs two monitors to be picked up from ods.	Add Attachment
Moshe Martinez	Jul 06, 2021 04:32 PM	Camera doesn't work. Device not found in Device Manager. Tried running diagnostics and checking BIOS.	Add Attachment
Lauryn Aronson	Jul 06, 2021 04:06 PM	inventory--on tech counter	Add Attachment
Moshe Martinez	Jul 06, 2021 01:25 PM	Also see SR 74125 for laptop 20161097	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:34 AM	connected to sr 76998 laptop sitting in inbox borrowed by stacey rainey, possibly a loaner or from ucs storage 20161097[Edit Inv] built in webcam not being recognized and stopped working. brought charger and webcam back in.	Add Attachment