Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Beth	Date	Jul 07, 2021 04:10 PM
	Department	College of Education	Phone	88235
	Location		Email	jonesb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190154 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Xerox Phaser 3260DNI Wireless Mono Laser Printer
	Serial No.	K8A262039	Location	Loaner Printer- ITC 008 Shelves
	Model	3260/DNI	Hostname
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; USB LOCAL PRINTER	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:9B:CD

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 03, 2021 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Sep 24, 2021 03:16 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
John Rushing	Jul 22, 2021 09:07 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Jul 22, 2021 09:07 AM	We cover the Drum on this model.	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:57 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Lauryn Aronson	Jul 13, 2021 09:00 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 13, 2021 09:00 AM	**email** My building manager said that we don't have a need for the printer anymore since it needed a new drum. So we are giving it back to UCS. Let me know if you need any other info. Thanks!	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:10 PM	**email** It just needed a new drum I believe. I had told our building manager and she ordered a new printer. I don't think anything major was wrong with it, just needed a new drum.	Add Attachment
Lauryn Aronson	Jul 07, 2021 04:10 PM	**outgoing email** Are you able to tell us any more about the printer we picked up from you today? What was the issue with it? There aren't any service requests documenting a problem in the system. Any information you could provide would be greatly appreciated.	Add Attachment