Service Request Ticket - # 77431

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2021 09:10 AM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200873[Edit Inv] (opens in a new window) Bldg/Room TODD 322
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LSQ05N Location Jessica Dugan

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:14:E8:0A


Bluetooth NIC 3C:06:30:16:1D:62

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 16, 2021 01:57 PM 
inv#2021-0115
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Moshe Martinez Jul 27, 2021 09:01 AM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jul 27, 2021 09:01 AM 
She said she was able to install Adobe and needs no additional support at this time.
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Moshe Martinez Jul 21, 2021 08:36 AM 
Decided to swap new MacBook in student section with her computer. I still need to updated inventory and install Adobe on the Macbook
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Moshe Martinez Jul 19, 2021 04:54 PM 
Set up new computer, need to finish installing adobe DC. Brought back dell laptop.
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Moshe Martinez Jul 19, 2021 02:10 PM 
Started reimaging her new MacBook
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Alix Karkanen Jul 19, 2021 01:57 PM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Jul 19, 2021 01:57 PM 
user requested a dell but would like a mac, 
switching the dell out for; 20200873[Edit Inv]
and the doc out for; 20200398[Edit Inv]
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Moshe Martinez Jul 14, 2021 08:11 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Moshe Martinez Jul 14, 2021 08:11 AM 
Brought back optiplex 20131034[Edit Inv]
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Moshe Martinez Jul 13, 2021 08:16 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jul 12, 2021 08:56 AM 
Task reassigned to Moshe Martinez.
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Lauryn Aronson Jul 09, 2021 03:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jul 09, 2021 03:30 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 09, 2021 03:30 PM 
imaged, updated, email sent
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Lauryn Aronson Jul 09, 2021 03:30 PM 
****This is an outgoing email****
Hi Qin,

I need some additional information regarding service request #77431

Description: GFA replacing 20131034[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Alix Karkanen Jul 08, 2021 09:10 AM 
laptop 20200674[Edit Inv]
doc 20200691[Edit Inv]
mon 20200434[Edit Inv]
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