Service Request Ticket - # 77432

Service Request Information

CONTACT Name Strapp-Johnson, Chehalis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2021 09:14 AM
Department Behavioral Sciences Division Phone 88316
Location Email strappc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200677[Edit Inv] (opens in a new window) Bldg/Room TODD 309
Service Tag 5T8X6D3 Description Dell Latitute
Serial No. 5T8X6D3 Location Chehalis Johnson-Strapp

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:05:F2


Wireless NIC F0:9E:4A:93:DA:BE

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 16, 2021 01:44 PM 
inv#2021-0114
 Add Attachment
Lauryn Aronson Jul 26, 2021 04:58 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Lauryn Aronson Jul 26, 2021 04:57 PM 
delivered and set up
 Add Attachment
Lauryn Aronson Jul 12, 2021 08:08 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
 Add Attachment
Lauryn Aronson Jul 12, 2021 08:08 AM 
does not need additional software, waiting for confirmation but will likely meet mon the 26th
 Add Attachment
Lauryn Aronson Jul 09, 2021 04:09 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
 Add Attachment
Lauryn Aronson Jul 09, 2021 04:08 PM 
****This is an outgoing email****
Hi Chehalis,

I need some additional information regarding service request #77432

Description: GFA replacing 20141253[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
 Add Attachment
Public
Lauryn Aronson Jul 09, 2021 04:08 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Lauryn Aronson Jul 09, 2021 04:08 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Lauryn Aronson Jul 09, 2021 04:08 PM 
imaged, updated, sending email
 Add Attachment
Alix Karkanen Jul 08, 2021 09:14 AM 
laptop 20200677[Edit Inv]
doc 20200690[Edit Inv]
mon 20200435[Edit Inv]
 Add Attachment