Service Request Ticket - # 77433

Service Request Ticket - # 77433

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 08, 2021 09:39 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150524 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag		Description	Canon ImagePROGRAF IPF8400 44-inch Large Format Printer
	Serial No.		Location	VCD/Graphic Design Lab
	Model	6565B002AA	Hostname
	Notes	44in Large Format 12 color inkjet Printer, Resolution: 2400x1200dpi, Roll & Cut-Sheet Media, Borderless Printing, Uses 12 Individual Ink Cartridges, Print Up To 44.0in x59ft, Ethernet Connectivity, Internal Memory: 384MB, Hard Disk Capacity: 250GB; 3 YEAR SQUARE TRADE PROTECTION PLAN For Non Portable Electronics Valued $3000-3999.99	Ink/Toner Refill	PFI-306 in Black, Matte Blk, Gray, Cyan, Magenta, Yellow, Photo Cyan, Photo Magenta, Photo Gray, Red, Green & Blue (12qty)
	Wired NIC	88:87:17:FF:4F:7A

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 15, 2022 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 15, 2022 09:07 AM	Email No need for that request anymore as the computer we needed it for blue screened and got taken away. So feel free to close the request for now. Sorry for any inconvenience.	Add Attachment
Monica Valencia	Feb 15, 2022 08:52 AM	Emailed to see if I can stop by today or if there is a better time later this week to stop by to take a look at the issue	Add Attachment
Monica Valencia	Feb 08, 2022 09:19 AM	Task reassigned to Monica Valencia.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:50 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:49 AM	**email** Yes, it’s the Photon which is the large format printer which is technically not on the regular three sisters network so a non student would be best unfortunately to send over. We are open 8-12 and 1-5. Thank you	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:43 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:43 AM	sent an email asking if this is still an issue.	Add Attachment
John Rushing	Jul 12, 2021 02:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Jul 12, 2021 02:38 PM	left VM with user.	Add Attachment
Elliot Purl	Jul 08, 2021 09:40 AM	Contact Info: Kaeli Handcock ext. 88431	Add Attachment Public
Elliot Purl	Jul 08, 2021 09:39 AM	copy center, next to mail room, in old military academy/welcome center building? printer is disconnected from computer, have tried troubleshooting, couldn't find IP info	Add Attachment