Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 12, 2021 10:59 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160208 (opens in a new window)	Bldg/Room	WUC 216C
	Service Tag		Description	Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
	Serial No.	P7A297798	Location	Ronnell Staudinger
	Model	6027/NI	Hostname	catering.wou.edu
	Notes	LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:140.211.118.50	Ink/Toner Refill	Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow
	Wired NIC	9C:93:4E:4F:A9:93
	Wireless NIC	C8:FF:28:9C:48:C2

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 23, 2022 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 16, 2021 04:29 PM	Needs new Drum and Rollers. A Loaner machine was put in place.	Add Attachment
Lauryn Aronson	Jul 15, 2021 08:10 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Moshe Martinez	Jul 14, 2021 05:08 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Moshe Martinez	Jul 14, 2021 10:14 AM	Task reassigned to Moshe Martinez.	Add Attachment
Elliot Purl	Jul 14, 2021 10:06 AM	Need 2 monitors that have cameras, and also needs speakers, wants to know beforehand if there will be a cost. Printer is printing colorful lines on every page,they replaced the ink and now this issue has started.	Add Attachment
Jennie Yang	Jul 12, 2021 10:59 AM	Makama Waikiki, reach her on phone, 808-895-6501. She prefer a call back and walk her through process over phone first. According to her, The printer is printing and there's ink, but there's weird lines printed on the pages when printing	Add Attachment