Service Request Ticket

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Service Request Information

CONTACT	Name	Howard-Carpenter, Holli	Date	Jul 12, 2021 11:31 AM
	Department	Athletics	Phone	88177
	Location		Email	howardcarpenterh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141293 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0P7F8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:5E:E1
	Wireless NIC	B8:09:8A:DA:5D:EB
	Bluetooth NIC	B8:09:8A:DA:5D:EC

TECHS	Submitted by	Moshe Martinez	Contact	emartinez17@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jul 27, 2021 09:41 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Moshe Martinez	Jul 14, 2021 01:43 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Moshe Martinez	Jul 14, 2021 01:43 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Moshe Martinez	Jul 14, 2021 01:43 PM	Reimaging successful. Put it back in her office. Still needs to be connected to other printer/copier in NPE (PE-ATH).	Add Attachment
Moshe Martinez	Jul 13, 2021 11:10 AM	Took to long reimaging. I think it's because it was running on Mojave. So restarted the process and will update to Catalina or Big Sur before running JAMF.	Add Attachment
Lauryn Aronson	Jul 13, 2021 08:18 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jul 12, 2021 02:57 PM	went through jamf reimaging, waited a while for the computer to load after it imaged/rebooted, decided to leave it until tomorrow because i didn't know when it would load	Add Attachment
Moshe Martinez	Jul 12, 2021 11:41 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Moshe Martinez	Jul 12, 2021 11:41 AM	Step 5: create local admin account	Add Attachment
Moshe Martinez	Jul 12, 2021 11:36 AM	Feel free to use gchat to communicate: howardh@mail.wou.edu	Add Attachment
Moshe Martinez	Jul 12, 2021 11:35 AM	Reimaging her computer to get it to run faster. Once complete, make sure to set up printers (ATH-Hallway, at least make sure you have that one) and do a test print. She will be returning to her office at 1 pm today.	Add Attachment