Service Request Ticket - # 77446

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2021 08:17 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180985[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 1JD8DW2 Location PDR

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software

Wired NIC 6C:2B:59:E7:F8:70

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Jacob Limas Jun 13, 2022 10:19 AM 
I was told to take it to PDR, so this request is 
done
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Justin Cope Feb 18, 2022 09:11 AM 
Task reassigned to Justin Cope.
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Justin Cope Feb 18, 2022 09:11 AM 
Task reassigned to Justin Cope.
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Justin Cope Feb 18, 2022 09:11 AM 
We have replaced #20180985[Edit Inv] with #20181056[Edit Inv]
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John Rushing Dec 02, 2021 02:14 PM 
Dell

Create Dispatch: Success
You have successfully submitted request SR1077604442.
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Justin Cope Dec 01, 2021 12:26 PM 
Task reassigned to UCS Tech.
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Justin Cope Dec 01, 2021 12:25 PM 
Given to John for warranty replacement.
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Justin Cope Dec 01, 2021 11:47 AM 
Every time we try to boot it  up we get a blue 
screen with a different error code. have tried 
reimaging, have swapped out the hard drive with 
with multiple different already imaged ones with 
no luck. Running diagnostic on it now to see if we 
can get an error code.
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Nathan Sauer Nov 15, 2021 11:07 AM 
Task reassigned to Justin Cope.
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Lauryn Aronson Jul 21, 2021 02:32 PM 
Task reassigned to John Rushing.
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Lauryn Aronson Jul 21, 2021 02:32 PM 
not the hd, not the two cords connecting the hd to to the rest of the computer, not the ram, not the ethernet
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Lauryn Aronson Jul 21, 2021 10:51 AM 
no bootable device found (again), checking more hardware stuff
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Lauryn Aronson Jul 21, 2021 10:45 AM 
system service exception

having trouble booting even without trying to image

going to ask john now
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Lauryn Aronson Jul 21, 2021 10:34 AM 
error code 0x80070241

going to replace hard drive (temporarily) to try to narrow down problem.
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Lauryn Aronson Jul 21, 2021 10:29 AM 
trying to image
having issues, needing to restart
kernel security check failure
hard drive not found

unplugged and reconnected hard drive, trying image again
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Lourdes Salazar Jul 13, 2021 08:17 AM 
We have computer 20180985[Edit Inv] in the back. We will image and update and see if there are any issues. We will return to Nathan When complete. Not sure why its here but we will find out.
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