Service Request Ticket - # 77453

Service Request Information

CONTACT Name Howard-Carpenter, Holli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2021 03:21 PM
Department Athletics Phone 88177
Location Email howardcarpenterh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130698[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450464 Location PDR

Model 4622/DT Hostname ath-hallway.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6B:FD

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Lourdes Salazar Aug 10, 2021 08:49 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Aug 10, 2021 08:48 AM 
I have looked at this printer and got it to work. No more error messages and I let end user know.
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Lauryn Aronson Jul 15, 2021 01:29 PM 
Task reassigned to Shandelle Plasker.
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Lauryn Aronson Jul 15, 2021 12:39 PM 
email from moshe--

 we were having trouble connecting her computer to the other printers in that building as well
 that printer has been difficult in the past and currently, it leaves black lines/smudges on the printed pages.
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Sam Sevugan Jul 14, 2021 03:22 PM 
****This is an email****
We do not put paper in the bypass. tray 2 and 3 
are full.  That's the error, says ready to 
print, we print, it shuts down or goes to 
"sleep mode", we turn it back on and it says 
fill bypass tray.
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Sam Sevugan Jul 14, 2021 03:21 PM 
****This is an email****
Hello,
  We are currently having issues with our 
printer in NPE.  The WOU# is 20130698[Edit Inv] and it is 
called THREESISTERS-ATH-Hallway.  It keeps 
saying Tray 1 (bypass) is empty.  We are not 
trying to print from tray 1, tray 2 & 3 are 
full.  I changed the setting to tray 2 and no 
luck.  We also turned it off and back on.  One 
thing printed but it went back to the same 
error message after.  Can someone please help 
with this?  Thanks.
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