Service Request Ticket - # 77454

Service Request Ticket - # 77454

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Service Request Information

CONTACT	Name	Sauer, Jennifer	Date	Jul 15, 2021 08:18 AM
	Department	Human Resources	Phone	88631
	Location		Email	sauerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171060 (opens in a new window)	Bldg/Room	SSC 110
	Service Tag	CSCCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCCRP2	Location	Resource Area PC
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:A1

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 17, 2021 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:43 AM	this has been resolved. it must have been a network issue; she moved to a different office, and her computer is now working fine.	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:23 AM	i asked her to run an internet speed test. her results: 80ish, (very?) fast my results on a laptop on wifi: 40 download, 80 upload. my results on a lab computer connected to ethernet: 196 download, 228.7 upload. will talk to john about this more in the afternoon.	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:19 AM	called again today with same issue. voicemail transcript: "hi, this is jenn sauer over in hr. um, my v# is v00336313. um, i had my computer completely wiped, and, um, because i'm having horrible issues, apparently. um, but i'm still--i keep getting that i'm not on the server, i can't print anything, um, all kinds of connection issues. the i drive crashes on me. so, i think this is a network problem, is my guess, and not the computer itself. so, i don't know, um, what can be looked at, but i just... i--i can't function. i just get the blue spinning wheel 'not responding' on every application i open. so, i don't know if somebody has any ideas or what, but i'd appreciate a call back. thank you so much. 88631"	Add Attachment
Lauryn Aronson	Aug 17, 2021 11:14 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Aug 09, 2021 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 06, 2021 10:37 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 06, 2021 10:37 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#77454) Description: Computer is very slow, and takes over 10 minutes to log in. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jul 21, 2021 09:54 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 21, 2021 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:57 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:57 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:57 AM	called, can't do today, will bring by in august before she leaves for a trip	Add Attachment
Lauryn Aronson	Jul 15, 2021 04:22 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 15, 2021 04:22 PM	https://windowsreport.com/fix-login-screen-slow-stuck-frozen/ ideas next tues works for her	Add Attachment
Lauryn Aronson	Jul 15, 2021 01:04 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 15, 2021 01:04 PM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#77454) Description: Computer is very slow, and takes over 10 minutes to log in. If you are available for me to stop by (or to bring your computer in), I can try a few things to see if I can fix the problem. If I am not able to, I will need to refer the problem to my supervisor. If you would rather wait to have us check it until next week when my supervisor is in, that is fine as well. Thanks, Lauryn Aronson	Add Attachment Public