Service Request Ticket - # 77456

Service Request Ticket - # 77456

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Service Request Information

CONTACT	Name	Rush, Kelly	Date	Jul 15, 2021 04:25 PM
	Department	Student Success & Advising Office	Phone	88576
	Location		Email	rushk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20140930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287254LAWUS	Location	PDR

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 28, 2021 03:19 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Lauryn Aronson	Jul 28, 2021 03:19 PM	loaner #20150441	Add Attachment
Lauryn Aronson	Jul 28, 2021 08:09 AM	i am going to give them a newer loaner and pdr the old one with the difficulties.	Add Attachment
Lauryn Aronson	Jul 27, 2021 01:02 PM	Status changed from (6) Ready to Deliver to (3) Order in Process	Add Attachment
Lauryn Aronson	Jul 26, 2021 10:26 AM	20130711 is the computer with the error haven't checked back on other computer since last week, but everything seemed fine	Add Attachment
Lauryn Aronson	Jul 26, 2021 10:25 AM	https://appuals.com/0x8024500c-try-that-again/ keep getting error code on travis's computer when trying to run windows update will likely check back later this week computer reboots slowly; may need to be replaced anyway (from 2013), but their dept. can figure that out	Add Attachment
Lauryn Aronson	Jul 22, 2021 12:53 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 22, 2021 11:03 AM	computers moved, set up, updated need to return next week to try updating; windows update settings had an error	Add Attachment
Moshe Martinez	Jul 21, 2021 05:08 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Moshe Martinez	Jul 19, 2021 08:49 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Jul 19, 2021 08:49 AM	**This is an outgoing email** Hi Kelly, I need some additional information regarding service request #77456 Description: Move Two computers My name is Moshe and I work with UCS. What times would you be available for me to move the computers? In terms of getting a second monitor, we do have an extra that can be added to the setup. Have a great day! Best, Moshe Martinez	Add Attachment Public
Sam Sevugan	Jul 15, 2021 04:25 PM	**This is an email** Hi Sam, Oh my gosh thank you so much! I really appreciate your help! Here is the info you requested: Maggie Newton Original Office Location: AC 133 (yours) - Move to AC 124 Tower: 20141173 Screen 1/2: 20140930 / 20090632 Travis Tyler Original Office Location: AC 130 (storage) - Move to AC 130 Tower: 20130711 (UCS Loaner) Screen: 20130069 This is the computer that we would need a second screen for If I need to do anything else please let me know! Thanks again! Kelly	Add Attachment
Sam Sevugan	Jul 15, 2021 04:25 PM	**This is an email** Hi there, I have one new employee in SSA who has already started, Maggie Newton, and one employee set to start on Monday, July 19th, Travis Tyler. We currently have two computers available in the SSA office although they are in the wrong locations at the moment. I wanted to check with you all to see if we need to schedule to have those moved to the appropriate offices or can we do that ourselves? I would also like to request a second screen for one of the computers. I'm filling the Interim Director role in SSA right now so I have never made this type of request before - I apologize in advance if I missed steps or didn't use proper forms. If you can point me in the right direction if I did that would be great! Thanks so much for your help!	Add Attachment