Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jul 20, 2021 10:01 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200875 (opens in a new window)	Bldg/Room	WEL 110A
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LKQ05N	Location	Anna Hernandez
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1B:D2:05
	Bluetooth NIC	3C:06:30:14:79:80

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Moshe Martinez	Dec 23, 2021 03:57 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Joanie Kinnaman	Sep 16, 2021 04:40 PM	inv#2021-0121	Add Attachment
Moshe Martinez	Aug 02, 2021 08:42 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Moshe Martinez	Aug 02, 2021 08:42 AM	Printer will be looked at by a company rep.	Add Attachment
Moshe Martinez	Jul 28, 2021 03:51 PM	Returned laptop to her office. Brought back the old monitor 20141019. Still need to check in with printer issue	Add Attachment
Moshe Martinez	Jul 21, 2021 02:25 PM	MacBooks with the M1 chip don't natively support more than one monitor. Will ask John how to proceed.	Add Attachment
Moshe Martinez	Jul 21, 2021 10:38 AM	Ordered adapter to use second monitor. Having trouble connecting both monitors at the same time	Add Attachment
Lauryn Aronson	Jul 21, 2021 08:38 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jul 20, 2021 05:11 PM	delivered still needs second monitor and wireless keyboard/mouse	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:05 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Jul 20, 2021 10:01 AM	laptop 20200875 doc 20200393 mon 20200445	Add Attachment