Service Request Ticket - # 77468

Service Request Ticket - # 77468

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Service Request Information

CONTACT	Name	Perlman, Mark	Date	Jul 20, 2021 10:09 AM
	Department	Humanities Division	Phone	88969
	Location		Email	perlmam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200674 (opens in a new window)	Bldg/Room	CH 104
	Service Tag	5Z546D3	Description	Dell Latitude
	Serial No.	5Z546D3	Location	Kathleen Rice
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wired NIC	38:14:28:15:00:00
	Wireless NIC	64:6E:E0:4C:67:2E

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Sep 16, 2021 02:51 PM	inv# 2021-0117	Add Attachment
Lauryn Aronson	Jul 22, 2021 12:43 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Lauryn Aronson	Jul 22, 2021 12:43 PM	dock set up, everything working fine not pretty cause his office is a mess but whatever (i will email him to let him know i can come rearrange stuff later if he wants)	Add Attachment
Lauryn Aronson	Jul 22, 2021 09:21 AM	Status changed from (6) Ready to Deliver to (3) Order in Process	Add Attachment
Lauryn Aronson	Jul 22, 2021 09:21 AM	computer and everything set up, dock did not have a power cord going to use power cord from 20180657, removing the sticker now need to go back and finish set up	Add Attachment
Lauryn Aronson	Jul 21, 2021 08:28 AM	**email** I don't need anything special. Basically MS Office (WORD, Excel, Powerpoint) is all. I am the only person using it. I won't be on campus until mid-September. Can you just set it up in my office without me there, and if I need help I'll call.	Add Attachment
Lauryn Aronson	Jul 21, 2021 08:28 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:11 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #77468 Description: GFA Replacing 20130545 We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. Additionally, are you the only person who needs admin rights? Please let me know when a good time to meet to set you up with your system would be. Thank you, Lauryn, UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Jul 20, 2021 02:05 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 20, 2021 02:05 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alix Karkanen	Jul 20, 2021 10:09 AM	laptop 20200674 doc 20200691 mon 20200436	Add Attachment