Service Request Ticket - # 77469

Service Request Information

CONTACT Name Moreno, Camarie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2021 11:28 AM
Department VP Finance & Administration Phone 89302
Location Email morenoc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200322[Edit Inv] (opens in a new window) Bldg/Room WUC Bookstore
Service Tag 9QBDZ33 Description Dell Latitude 5400 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 9qbdz33 Location Kevin Thibeault -Loaner Until June 2025

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:C3:AA


Wireless NIC 08:5B:D6:6D:B9:FB

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Aug 05, 2021 12:31 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Aug 05, 2021 12:31 PM 
****email****

This has been resolved, thank you.
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Lauryn Aronson Aug 05, 2021 11:31 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Aug 05, 2021 11:31 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Aug 05, 2021 11:30 AM 
****This is an outgoing email****
Hi Camarie,

We were just following up with you regarding a service request that we have for you.  (#77469)

Description: Laptop Camera Glitching

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Sam Sevugan Jul 20, 2021 01:06 PM 
****This is an email****
My computer is 20200322[Edit Inv]. I could bring it by this 
afternoon after 3 pm or tomorrow morning before 
11.
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Elliot Purl Jul 20, 2021 11:29 AM 
I've emailed and asked when she can bring it in, 
waiting for a response
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Elliot Purl Jul 20, 2021 11:28 AM 
****This is an email****


My Dell laptop camera has been glitching for 
the past several weeks. It will turn on and off 
(indicated by the light), and freeze and lag on 
Zoom meetings. I thought it may be a Zoom 
problem, but it freezes when just using the 
regular camera app as well. I also thought that 
at first it may be due to slow internet, but I 
have had no other problems with my connection, 
and the problem has persisted for several weeks 
now. 

I am working remotely, so anything I should try 
from home? I also could come by UCS if it would 
be better to just try and have someone work on 
it.
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