Service Request Ticket - # 77471

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2021 02:55 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130257[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
Serial No. Z6KSHCJD600283B Location HL first floor TC Stand Up 3 (Kiosk)

CPU Unknown


OS Unknown Software

Wired NIC C4:73:1E:BB:78:E5

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Mar 18, 2022 08:50 AM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Mar 18, 2022 08:50 AM 
very old request
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Lauryn Aronson Sep 27, 2021 01:37 PM 
Task reassigned to Davy Boy McEvilly.
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Lourdes Salazar Sep 23, 2021 11:27 AM 
emailed Ellis, waiting for response
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Jennie Yang Sep 23, 2021 10:51 AM 
9/22, different error message than the one in July.

"Failed to connect. The server provided a certificate that is invalid. See below for details.

The supplied certificate is not rooted in the device's local certificate store.

Show Certificate"
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Jennie Yang Sep 23, 2021 10:45 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Sam Sevugan Jul 20, 2021 02:55 PM 
****This is an email****
Would it be possible to have someone 
troubleshoot the library kiosk machines?  This 
is not a rush but it would be nice to have it 
done by mid-September.

These are the items/options that are normally 
on the screen:
Set my password
Current map
Hamersly Library
Faculty/Staff Directory
Timeclock

We have two in the lobby that are used daily 
when classes are in person.
20130257[Edit Inv] IP 10.152.131.194
20130261[Edit Inv] IP 10.152.131.232

There are 5 other ones located throughout the 
library (on each floor). 

They are currently just looping/trying to 
restart.  Text on the screen:
Network connection not detected. Waiting for 
connection.
Next network connection attempt in ... seconds.
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