Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Jul 21, 2021 10:26 AM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200880 (opens in a new window)	Bldg/Room	TODD 341
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4M0Q05N	Location	Jamie Cloud
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:17:09:42
	Bluetooth NIC	3C:06:30:10:3A:56

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Sep 17, 2021 12:23 PM	inv#2021-0125	Add Attachment
Lauryn Aronson	Sep 16, 2021 03:54 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Sep 16, 2021 03:54 PM	delivered and set up	Add Attachment
Lauryn Aronson	Sep 09, 2021 12:53 PM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:44 PM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 01, 2021 03:46 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 24, 2021 08:13 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 23, 2021 03:15 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 23, 2021 10:37 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 23, 2021 10:37 AM	**This is an outgoing email Hi Jaime, I need some additional information regarding service request #77474 Description: Check back late Aug/early Sept**GFA replacing 20160532 We were in contact last month regarding a new computer we have for you. I am checking in to ask if you would like me to schedule a time to set it up or if you would like me to email you next month. Which would you prefer? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 23, 2021 10:30 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Aug 23, 2021 10:30 AM	**email from jul 27** Hi Joanie, OK, I’d like to withdraw my purchase request then. Is that something you can do on my behalf, or should I just ask Ethan McMahan to reject the request? I don’t see an option to delete it directly from the website. I’ve also CC’ed Lauryn on this email so she knows that I won’t need SPSS installed on my new computer. Lauryn, I had assumed the cost of installing SPSS on my computer would be $0 since I had the license installed on my old computer and thought that UCS would just use that license number to reactivate the program on my new computer. (Or perhaps use the university license.) But it seems that isn’t possible. Many thanks to both of you! Cheers, Jaime	Add Attachment
Lauryn Aronson	Aug 02, 2021 10:35 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 30, 2021 08:15 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jul 28, 2021 08:21 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 27, 2021 01:46 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Jul 27, 2021 01:46 PM	checked on spss, it sounds like she needs to purchase a new license for it. something about her last license being for a student account and something changing this year to make it so she can't use that anymore? emailed her to inform her of this	Add Attachment
Lauryn Aronson	Jul 22, 2021 03:14 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 22, 2021 03:14 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jul 22, 2021 03:14 PM	still needs spss won't be back until late aug/early sept	Add Attachment
Lauryn Aronson	Jul 22, 2021 01:54 PM	**email** Thanks for reaching out! I put in a request for a computer replacement - is this for the new computer? Or my old/current computer? Either way, I need SPSS installed on my office computer by UCS. (All the other programs I think I can install myself from the web.) I’m the only person who needs admin access.	Add Attachment
Lauryn Aronson	Jul 22, 2021 01:19 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 22, 2021 01:19 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 22, 2021 01:19 PM	**This is an outgoing email** Hi Jaime, I need some additional information regarding service request #77474 Description: GFA replacing 20160532 We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. Additionally, are you the only person who needs admin rights? Please let me know when a good time to meet to set you up with your system would be. Thank you, Lauryn, UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Jul 22, 2021 01:19 PM	imaged, updated	Add Attachment
Alix Karkanen	Jul 21, 2021 10:27 AM	20200447	Add Attachment
Alix Karkanen	Jul 21, 2021 10:26 AM	laptop 20200880 mon 2020447 doc 20200397	Add Attachment