Service Request Ticket - # 77475

Service Request Information

CONTACT Name Howard-Carpenter, Holli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2021 11:05 AM
Department Athletics Phone 88177
Location Email howardcarpenterh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200881[Edit Inv] (opens in a new window) Bldg/Room NPE 213
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4M5Q05N Location Jessica Peatross

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:15:8E:0B


Bluetooth NIC 3C:06:30:1E:0A:1A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 16, 2021 04:19 PM 
inv#2021-0120
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Lauryn Aronson Aug 04, 2021 10:31 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Aug 04, 2021 10:31 AM 
set up. having printer issues; will talk to shandelle.
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Lauryn Aronson Jul 30, 2021 11:00 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Jul 30, 2021 08:08 AM 
****This is an outgoing email****
Hi Holli,

I need some additional information regarding service request #77475

Description: IFC replacing 20140851[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Lauryn Aronson Jul 22, 2021 01:20 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 22, 2021 01:20 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jul 22, 2021 01:20 PM 
****This is an outgoing email****
Hi Holli,

I need some additional information regarding service request #77475

Description: IFC replacing 20140851[Edit Inv]

We have all updates done, and your computer is ready to go. Do you need any additional or special software? Microsoft Office, Adobe, and other standard software are already installed. 

Additionally, are you the only person who needs admin rights?

Please let me know when a good time to meet to set you up with your system would be. 

Thank you, 

Lauryn, UCS Student Tech.
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Public
Lauryn Aronson Jul 22, 2021 01:20 PM 
imaged, updated
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Alix Karkanen Jul 21, 2021 11:05 AM 
laptop 20200881[Edit Inv]
mon 20200431[Edit Inv]
doc 20200396[Edit Inv]
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