Status changed from (1) Pending to (5) Completed

ran into her today, said issues still occurring. will ask john if he can check it out. 

Status changed from (6) Ready to Deliver to (1) Pending

ram seems fine, tried a variety of things that didn't really do anything

couldn't resolve windows update error code 0x80070643

told her i was not planning on coming back and to contact ucs with any further issues

maybe check in someday and see how things are going. if further problems are present, will probably need john or someone to check it out. 

Here are a few things we could try;

 

Make sure all OS updates are done

Try using a different user if that is faster than it might be a profile issue and could be resolved by deleting the profile having the issues.  This wipes all files off the local computer for this user, downloads, desktop, bookmarks.

Adding RAM if the RAM in the drawer is compatible. 

I have seen Sophos do this, sometimes removing and reinstalling Sophos helps.

 

-John

Status changed from (7) Waiting for Contact to (6) Ready to Deliver

Task reassigned to Lauryn Aronson.

****This is an outgoing email****
Hi Laura,

I need some additional information regarding service request #77477

Description: The computer has been extremely slow. 

Has everything been slow, or are certain functions better/worse than others? I can try updating the computer. If this does not work, it may need to be reimaged. Would you like to bring it in or have me pick it up so we can take a look at it?

Thank you,

Lauryn Aronson
UCS Student Tech.