Service Request Ticket - # 77487

Service Request Information

CONTACT Name Kelly, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2021 10:29 AM
Department Health & Exercise Science Phone 88256
Location Email kellyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20DYPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DYPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:7D:A2

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Aug 10, 2021 03:38 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Aug 10, 2021 03:38 PM 
Returned tower to RWEC 232 and connected printer.
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Moshe Martinez Aug 09, 2021 11:33 AM 
New user is Lex Gidley. Emailed them to let them know that their computer will be reimaged and returned later this week.
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Moshe Martinez Aug 09, 2021 11:31 AM 
Tried to reimage today but imaging is down. Brought back tower to tech desk.
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Moshe Martinez Aug 03, 2021 11:53 AM 
Task reassigned to Moshe Martinez.
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Elliot Purl Jul 27, 2021 10:29 AM 
Tom just retired, the computer needs to be 
wiped/reimaged for new hire
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