Service Request Ticket

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Service Request Information

CONTACT	Name	Silva, Christopher	Date	Jul 27, 2021 10:51 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	silvac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190678 (opens in a new window)	Bldg/Room	SHCC
	Service Tag	4K5DZY2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	4K5DZY2	Location	SHC Provider laptop #1 Reported stolen 8_31_23
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:7D:C3:9B
	Wireless NIC	04:ED:33:9F:2D:56
	Bluetooth NIC	04:ED:33:9F:2D:5A

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Jennie Yang	Sep 09, 2021 09:07 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jennie Yang	Sep 09, 2021 09:07 AM	Laptop picked up.	Add Attachment
Lauryn Aronson	Sep 08, 2021 11:23 AM	screen replaced, laptop at front desk waiting for pickup	Add Attachment
Jennie Yang	Sep 08, 2021 11:21 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:55 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:54 AM	for this ticket! : screen came in, going to replace, then we can contact user	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:54 AM	just kidding... wrote the last memo in the wrong ticket. ignore	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:54 AM	combining this ticket with sr 77553 two more computers: 20210071 and 20210072	Add Attachment
Elliot Purl	Aug 31, 2021 11:10 AM	Waiting for part to arrive, contact updated	Add Attachment
Jennie Yang	Aug 26, 2021 01:37 PM	Called in for updates, said he would like to have the laptop by Sep/1st.	Add Attachment
John Rushing	Aug 23, 2021 01:06 PM	Beth emailed and they are going to replace it. Joanie sent for the part.	Add Attachment
John Rushing	Aug 18, 2021 08:54 AM	I sent Chris an email with the quote.	Add Attachment
John Rushing	Aug 17, 2021 03:17 PM	Chat message from Joanie: replacement screen for broken laptop. $169.14	Add Attachment
John Rushing	Aug 12, 2021 11:31 AM	Joanie is reaching out on a quote from Dell. Warranty did not cover.	Add Attachment
Lourdes Salazar	Aug 11, 2021 10:59 AM	called for update.	Add Attachment
John Rushing	Aug 10, 2021 04:39 PM	Create Dispatch: Success You have successfully submitted request SR1067371566. Dell may not cove due to accidental damage.	Add Attachment
Lauryn Aronson	Aug 09, 2021 01:41 PM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:38 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:37 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:37 AM	laptop screen isn't under warranty (for this type of damage); john will contact dell and get a price estimate for replacement. christopher's dept. will need to pay for the replacement.	Add Attachment
Lauryn Aronson	Aug 03, 2021 08:13 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Sam Sevugan	Aug 02, 2021 04:26 PM	Called back and gave the go ahead to wipe files and reboot the whole thing	Add Attachment
Lauryn Aronson	Aug 02, 2021 11:29 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 02, 2021 11:29 AM	internal screen damage warranty good til 11/2022	Add Attachment
Elliot Purl	Jul 27, 2021 12:04 PM	Dropped off, in the in box	Add Attachment
Elliot Purl	Jul 27, 2021 10:51 AM	Laptop was dropped, issues with the screen? They want us to take a look, will be dropping it by this afternoon (7/27)	Add Attachment