Service Request Ticket - # 77490

Service Request Information

CONTACT Name Romine, Jeannie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2021 02:17 PM
Department Phone 88285
Location Email rominej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200311[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 6FJDZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. 6FJDZ33 Location Parts Pile

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:03:48:52


Wireless NIC 08:5B:D6:6F:B9:B8

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jul 27, 2021 03:38 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Moshe Martinez Jul 27, 2021 03:07 PM 
Computer seemed fine after a reboot
 Add Attachment
Sam Sevugan Jul 27, 2021 02:17 PM 
****This is an email****
Jon Hoffman's desktop computer has a black 
screen - His laptop has a Support Assist 
message - see attached image
Add Attachment
Sam Sevugan Jul 27, 2021 02:17 PM 
Jon Hoffman's computer will not turn on.
Computer 20200345[Edit Inv]
Laptop 20200311[Edit Inv]
Add Attachment