Service Request Ticket - # 77491

Service Request Ticket - # 77491

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Service Request Information

CONTACT	Name	Sauer, Jennifer	Date	Jul 27, 2021 02:35 PM
	Department	Human Resources	Phone	88631
	Location		Email	sauerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171060 (opens in a new window)	Bldg/Room	SSC 110
	Service Tag	CSCCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCCRP2	Location	Resource Area PC
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:A1

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 05, 2021 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Aug 05, 2021 03:42 PM	deleted user, had her log in again to create new user profile everything seems good to go emailed her about returning loaner laptop closing ticket	Add Attachment
Lauryn Aronson	Aug 04, 2021 03:55 PM	computer seemed to be working fine. ran disk cleanup. still need to check a few things. it requires a temporary duo code to login with ucs admin (personal login does not work). ellis gave me one yesterday, but has not had time today.	Add Attachment
Lauryn Aronson	Aug 03, 2021 11:16 AM	picked up computer there was another hr computer i switched out with hers left the loaner too just in case she needs it	Add Attachment
Lauryn Aronson	Aug 03, 2021 09:18 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#77491) Description: Disk space needs to be free I have a loaner laptop I can bring to you. When are you available? Also, you mentioned another computer in your department is having issues. Would you like me to take that back to UCS to look at as well? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 03, 2021 08:47 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 03, 2021 08:47 AM	taking loaner over, 20150253	Add Attachment
Sam Sevugan	Jul 27, 2021 03:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sam Sevugan	Jul 27, 2021 03:16 PM	Bring up loaner desktop when checking out the issue... swap it out.	Add Attachment
Sam Sevugan	Jul 27, 2021 02:35 PM	**This is an email** My desktop computer number is 20171060. A Dell would be great. I will be working from home tomorrow and probably Thursday, but will be on campus Friday. I use remote desktop to log into this computer when I am at home, so I’ll probably need to figure a different way to do all of that I am guessing. Thanks so much. Jenn	Add Attachment
Sam Sevugan	Jul 27, 2021 02:35 PM	**This is an email** Hello, I am unable to download Word Documents or open certain Excel Spreadsheets at this time. Seems like both are mentioning Disk Space being a possible reason. My computer has been running extremely slow, and takes 30 mins to restart. I know I had previously mentioned that I may need a loaner while mine is being looked at while I am out of the office in August, but issues seem to be getting worse and I may need a loaner sooner than later. ☹ Sorry to be a bother….. Thank you, Jenn Sauer	Add Attachment