Service Request Ticket - # 77503

Service Request Ticket - # 77503

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Service Request Information

CONTACT	Name	Rose, Michael	Date	Jul 30, 2021 01:49 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	rosem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150346 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag		Description	Xerox Phaser 6500/DN Color Printer
	Serial No.	YXE143954	Location	Upward Bound
	Model	6500/DN	Hostname	ds-storm.wou.edu
	Notes	600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; IP:140.211.64.44	Ink/Toner Refill	Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593
	Wired NIC	9C:93:4E:5E:3A:8D

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 17, 2021 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 17, 2021 10:18 AM	Emailed to see if they are still having issues printing in color.	Add Attachment
Monica Valencia	Nov 05, 2021 01:11 PM	Changed the printer driver on threesisters to the 6500 and also installed the latest printer driver for DS-Storm. I let Alexis know that they will be prompted to install a new driver and then they should be able to print in color.	Add Attachment
Monica Valencia	Nov 04, 2021 05:25 PM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Oct 19, 2021 10:46 AM	77749 connected. Same issue.	Add Attachment
Lourdes Salazar	Oct 19, 2021 10:46 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Lourdes Salazar	Oct 18, 2021 10:37 AM	multiple people are still experiencing the same issue. some can print and some cannot, there are multiple. I tried taking a look at why but cannot figure it out.	Add Attachment
Shandelle Plasker	Oct 14, 2021 09:51 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Oct 14, 2021 09:51 AM	I have not had a chance to look at this issue. Please see if they are still having the issue and troubleshoot if needed.	Add Attachment
Elliot Purl	Jul 30, 2021 01:49 PM	I tried what I could but nothing worked. All student stations are not printing in color but all staff is. Really weird. Can you make a SR for this and put it in my queue. I leave at 1 today so they will have to wait until next week -Shandelle	Add Attachment