Service Request Ticket - # 77505

Service Request Information

CONTACT Name Lehman, Shadron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2021 12:01 PM
Department President’s Office Phone 89472
Location Email lehmans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181051[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 885SDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885SDW2 Location Loaner shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:C2

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Aug 10, 2021 09:38 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Aug 10, 2021 09:02 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Aug 10, 2021 09:02 AM 
finished imaging; emailed about a meeting time
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Lauryn Aronson Aug 10, 2021 08:31 AM 
****This is an outgoing email****
Hi Shadron,

I need some additional information regarding service request #77505

Description: PC desk top need re imaging, sent from Bill

I am almost done imaging the computer. Who would you like me to give admin rights to? Also, do you need any additional software installed? Microsoft Office, Adobe, and other standard software are already on the computer.

Thank you,

Lauryn Aronson
UCS Student Tech.
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Lauryn Aronson Aug 06, 2021 08:44 AM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Aug 06, 2021 08:22 AM 
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson Aug 06, 2021 08:22 AM 
john thinks the imaging is down. 

bringing a loaner, 20150516[Edit Inv], over to them for now. new hire starts on monday.
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Lauryn Aronson Aug 04, 2021 10:34 AM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Lauryn Aronson Aug 04, 2021 08:39 AM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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Lauryn Aronson Aug 04, 2021 08:39 AM 
error during "applying dynamic drivers" step

a different computer received the same error message while reimaging. will ask john tomorrow about the image itself.
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Lauryn Aronson Aug 03, 2021 12:04 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Lauryn Aronson Aug 03, 2021 12:04 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Lauryn Aronson Aug 03, 2021 12:04 PM 
not sure why the priority changed from what lourdes set it as

trying to reimage the computer, receiving error code during process (maybe when trying to apply drivers??)

replacing the hd didn't help (though it is possible the replacement hd was not working)
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Lauryn Aronson Aug 03, 2021 08:12 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Lauryn Aronson Aug 03, 2021 08:12 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Lauryn Aronson Aug 03, 2021 08:12 AM 
reimaging
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Lourdes Salazar Aug 03, 2021 08:03 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Jennie Yang Aug 02, 2021 12:01 PM 
Computer located in different office, 101J, Business office. #20181051[Edit Inv]. in office till 5pm today. 8/2/21
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