Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Aug 03, 2021 09:25 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190480 (opens in a new window)	Bldg/Room	TODD 219
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYXH61L410	Location	2 weeks pile 04/28-05/12
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:38:EC:34
	Bluetooth NIC	A4:83:E7:0A:41:98

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 09, 2021 01:51 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 09, 2021 01:51 PM	computer picked up; has admin rights	Add Attachment
Lauryn Aronson	Aug 04, 2021 01:33 PM	edit: will actually keep back here for the time being. ready to deliver, though.	Add Attachment
Lauryn Aronson	Aug 04, 2021 10:34 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 04, 2021 10:34 AM	done. user will need admin rights when she comes to pick up the computer. will take it to the front desk when i have a chance.	Add Attachment
Lauryn Aronson	Aug 03, 2021 02:31 PM	reimaging	Add Attachment
Lauryn Aronson	Aug 03, 2021 01:51 PM	computer in ucs	Add Attachment
Lauryn Aronson	Aug 03, 2021 12:09 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Aug 03, 2021 09:25 AM	Would like this computer wiped. Macbook pro. bringing this by today 8/3 would like this to be done on Monday. Jennifer Lee (new hire) will pick this upon monday 8/9	Add Attachment