Service Request Ticket - # 77513

Service Request Ticket - # 77513

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Service Request Information

CONTACT	Name	Student, Student	Date	Aug 04, 2021 01:47 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171047 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	CSTBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTBRP2	Location	Loaner shelf (updated 6/14/22)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:FE

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 09, 2021 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Aug 09, 2021 03:22 PM	delivered	Add Attachment
Lauryn Aronson	Aug 09, 2021 02:28 PM	user is! Kelly Rush!	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:36 AM	replaced video card. seems to be working fine now. will contact user.	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:33 AM	replaced video card. seems to be working fine now. will contact user.	Add Attachment
Lauryn Aronson	Aug 05, 2021 04:18 PM	seems to be working okay today; wasn't making noise. might need to replace video card. will consult john further.	Add Attachment
Lauryn Aronson	Aug 04, 2021 04:02 PM	http://www.playtool.com/pages/troubleshooting/intro.html#fixagp took 5ish minutes to load and crashed after 5-10 min. will consult john when i have time.	Add Attachment
Lauryn Aronson	Aug 04, 2021 03:53 PM	noise is slightly different but still present.	Add Attachment
Lauryn Aronson	Aug 04, 2021 03:52 PM	noise is coming from video card; a fan (or something) is not spinning smoothly took it out, dusted off, reinserted it the computer is taking a while to load. it turned on, was working find for a moment, then crashed. i am unsure why. i hope i didn't mess something up with the video card. it is connecting to the monitors, which it wasn't doing over in advising, but it may be overheating or having other issues.	Add Attachment
Lauryn Aronson	Aug 04, 2021 01:47 PM	this computer is from advising, elizabeth harman. it wouldn't connect to either of her monitors, so i brought it back to ucs to look at. it is connecting to two monitors here; perhaps both cords in her office were bad? which seems unlikely, but... it is also making a noise resemblant of a pencil sharpener. it appears to be coming from a sort of disk within the computer. it is overheated, so i will conduct further investigation once it has cooled down.	Add Attachment