Service Request Ticket

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Service Request Information

CONTACT	Name	Huang, Chien Fei	Date	Aug 04, 2021 02:01 PM
	Department	The Research Institute	Phone	89452
	Location		Email	huangca@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190394 (opens in a new window)	Bldg/Room	TODD
	Service Tag	84K32X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	84K32X2	Location	Unassigned
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:86:6C:18
	Wireless NIC	DC:FB:48:CC:A0:60
	Bluetooth NIC	DC:FB:48:CC:A0:64

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Elliot Purl	Aug 25, 2021 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Aug 24, 2021 10:05 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Elliot Purl	Aug 24, 2021 10:05 AM	Having issues with installing Chinese for keyboard and typing, will be bringing it back tomorrow	Add Attachment
Lauryn Aronson	Aug 24, 2021 09:26 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Elliot Purl	Aug 24, 2021 09:19 AM	Picked up!	Add Attachment
Lauryn Aronson	Aug 20, 2021 09:15 AM	user picking up next mon. needs vpn installed.	Add Attachment
Lauryn Aronson	Aug 19, 2021 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 19, 2021 04:54 PM	reimaged, camera is working	Add Attachment
Lauryn Aronson	Aug 19, 2021 03:54 PM	files backed up, reimaging	Add Attachment
Lauryn Aronson	Aug 18, 2021 10:57 AM	looks like the problem is with the os going to get her files, etc. backed up and reimage (if she's okay with that)	Add Attachment
Lauryn Aronson	Aug 16, 2021 02:45 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Aug 16, 2021 02:45 PM	replaced camera still having same issue will need to talk to john keeping the computer for now but she'll need it back by october at the latest, she'll be out of the country and wants to still have meetings with her team	Add Attachment
Lauryn Aronson	Aug 16, 2021 09:49 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 16, 2021 08:04 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Aug 16, 2021 07:54 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Aug 16, 2021 07:54 AM	bringin in monday.	Add Attachment
John Rushing	Aug 12, 2021 03:01 PM	Task reassigned to Lourdes Salazar.	Add Attachment
John Rushing	Aug 12, 2021 03:01 PM	Part Arrived, Please contact to get laptop dropped off for instalation.	Add Attachment
John Rushing	Aug 10, 2021 04:49 PM	Create Dispatch: Success You have successfully submitted request SR1067371927.	Add Attachment
Lauryn Aronson	Aug 09, 2021 01:41 PM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Aug 09, 2021 10:19 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 09, 2021 10:12 AM	she's going to use her laptop until the camera comes in. coming to pick it up	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:38 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Aug 09, 2021 09:38 AM	checking the hardware/wiring connection didn't help anything. will need to order new part.	Add Attachment
Lauryn Aronson	Aug 04, 2021 04:37 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 04, 2021 04:37 PM	"The diagnostic test found that this part [Integrated Webcam] is failing and should be replaced. Your warranty [Expires 28 AUG 2022] entitles you to a free replacement. Please contact us to begin your part request."	Add Attachment
Lauryn Aronson	Aug 04, 2021 03:54 PM	running a (very long) diagnostics test from dell. previous steps have not worked. the camera turns on for a few seconds, freezes and turns off, and repeats.	Add Attachment
Lauryn Aronson	Aug 04, 2021 02:01 PM	the camera keeps freezing when she turns it on.	Add Attachment