Service Request Ticket - # 77515

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2021 04:05 PM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190150[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYR4F9L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;

Wireless NIC A4:83:E7:02:AC:54


Bluetooth NIC 38:F9:D3:EB:2F:0D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Dec 03, 2021 02:08 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jennie Yang Sep 02, 2021 03:33 PM 
Laptop picked up.
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Elliot Purl Sep 01, 2021 10:38 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Elliot Purl Sep 01, 2021 10:38 AM 
Ready for pickup, contact has been emailed.
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John Rushing Sep 01, 2021 10:31 AM 
Laptop arrived with new Keyboard and screen.
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John Rushing Aug 20, 2021 04:27 PM 
Unassigned in Apple School Manager, will need 
assigned to Prime when returned from Apple.
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Elliot Purl Aug 19, 2021 02:59 PM 
Laptop dropped off
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John Rushing Aug 17, 2021 03:53 PM 
Box arrived.
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John Rushing Aug 12, 2021 09:57 AM 
Apple is sending a box
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John Rushing Aug 12, 2021 09:56 AM 
create an admin account called admin for apple
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John Rushing Aug 12, 2021 09:53 AM 
Remove from JAMF
Backup data before sending in.
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Jennie Yang Aug 09, 2021 11:35 AM 
Task reassigned to John Rushing.
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Jennie Yang Aug 09, 2021 11:33 AM 
Loaner keyboard #20141297[Edit Inv] for Benjamin.
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Elliot Purl Aug 06, 2021 02:29 PM 
Is coming in on Monday to have this looked at
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Sam Sevugan Aug 04, 2021 04:07 PM 
Dropping by Thurs. afternoon or Friday to have it 
looked at.
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Sam Sevugan Aug 04, 2021 04:07 PM 
Wou# 20190150[Edit Inv]
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Sam Sevugan Aug 04, 2021 04:05 PM 
Hello,

Yes you can bring it in and we can help 
diagnose this. Is this a wou computer? Can I 
get the wou number?

Best,
Lourdes
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Sam Sevugan Aug 04, 2021 04:05 PM 
****This is an email****
Hello, I'm having an issue with one of my keys 
on the MacBook Pro not performing well. I 
bought compressed air and used it as 
recommended on this website:

https://support.apple.com/en-us/HT205662

Still no improvement. Do I need to bring it in 
to be looked at? I might have some time free 
Thursday late afternoon or on Friday.

Thanks,

Ben
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