Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 06, 2021 08:43 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160998 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1584LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1584LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: DegreeWorks (Scribe, SecureCode, Transit); PL SQL Developer license;
	Wired NIC	50:9A:4C:45:F2:E8

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Nov 25, 2024 10:32 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Nov 25, 2024 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Nov 25, 2024 10:32 AM	Found the machine it was a user workstation. It is getting PDRED drive removed.	Add Attachment
John Rushing	May 13, 2024 01:37 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
John Rushing	Sep 22, 2023 12:58 PM	Sophos last seen this on 9/22/2023 with the user huim, Michaelyn Hui.	Add Attachment
Jack Martinis	Aug 16, 2023 11:56 AM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Aug 09, 2023 02:38 PM	Where is this machine?	Add Attachment
Jack Martinis	Jul 12, 2023 04:34 PM	**This is an email** I currently work in the Student Enrichment Program currently and I haven't worked in SSA since September 2022 and I moved office from 132 to 110 in the Advising Center.	Add Attachment
Jack Martinis	Jul 12, 2023 04:09 PM	Sent that email to Travis, tried looking up Alice Hodge and I don't think she's in the staff directory.	Add Attachment
Jack Martinis	Jul 12, 2023 04:08 PM	**This is an outgoing email** It says the ticket was made back in 2021, and the inventory still lists Advising 132 as the location. I did see a service request made on the device after this loaner request was made, and it was made by Alice Hodge. Do you possibly remember passing this computer on to Alice, or did you ever move offices from Advising 132 in the previous ~2 years? -Thanks -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 12, 2023 04:05 PM	**This is an email** Hello Richard, I don't remember putting in this request, but I don't need a loaner computer and don't currently have a loaner desktop. Thank you for checking in.	Add Attachment
Jack Martinis	Jul 12, 2023 03:33 PM	**This is an outgoing email** Hi Tyler, I am emailing you to see if you have / and or still need desktop loaner 20160998? We no longer do long term loaners as we have ran short on supplies recently. -Thank you-Jack Martinis, UCS Tech.	Add Attachment
Monica Valencia	Jul 11, 2023 04:08 PM	Task reassigned to Jack Martinis.	Add Attachment
Monica Valencia	Jul 11, 2023 04:08 PM	Looks Like 20160998 was assigned to him as a loaner. We will need to get this back	Add Attachment
Jack Martinis	Jul 11, 2023 04:06 PM	From advising, room 132, as well as Travis Tyler, it appears that the only items assigned there were PC: 20160998, Monitor: 20141035.	Add Attachment
Jack Martinis	Jul 11, 2023 04:04 PM	Task reassigned to Monica Valencia.	Add Attachment
Jack Martinis	Jul 11, 2023 04:04 PM	What computer is loaned? What computer was it replacing? What is the status on getting the original computer (if any) back to the owner and thus get our loaner back?	Add Attachment
Lauryn Aronson	Aug 06, 2021 08:43 AM	Was Inventory updated: yes	Add Attachment Public
Lauryn Aronson	Aug 06, 2021 08:43 AM	Was this added to Loaners-n-Checkouts app: yes, but isn't attached to this sr	Add Attachment Public
Lauryn Aronson	Aug 06, 2021 08:43 AM	Advising 132	Add Attachment