Service Request Ticket - # 77522

Service Request Information

CONTACT Name Ruscoe-East, Tonya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2021 09:07 AM
Department The Research Institute Phone 89205
Location Email eastt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161140[Edit Inv] (opens in a new window) Bldg/Room TODD 239
Service Tag 4FQ65H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4FQ65H2 Location TRI

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017; Microsoft Visio Pro 2016 from P0104428;

Wired NIC D4:81:D7:F2:BB:9B


Wireless NIC F8:59:71:8B:68:2A

TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Aug 09, 2021 11:59 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Moshe Martinez Aug 09, 2021 11:59 AM 
Mic privacy was set to not allow apps to use microphone. Works now.
 Add Attachment
Lauryn Aronson Aug 09, 2021 11:02 AM 
Task reassigned to Moshe Martinez.
 Add Attachment
Lauryn Aronson Aug 09, 2021 10:27 AM 
****email****

The mic used to work. It stopped working prior to COVID and then one of you fixed it so there should be an old ticket with that information. It hasn’t worked for nearly a year so I use my phone for the audio. However, with the new phone system coming I can no longer use this work around. I will be back in the office on Monday. Can we schedule a time for you to come by then?
 Add Attachment
Lauryn Aronson Aug 06, 2021 01:46 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
 Add Attachment
Lauryn Aronson Aug 06, 2021 09:39 AM 
Task reassigned to Lauryn Aronson.
 Add Attachment
Lauryn Aronson Aug 06, 2021 09:39 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Lauryn Aronson Aug 06, 2021 09:39 AM 
****This is an outgoing email****
Hi Tonya,

I need some additional information regarding service request #77522

Description: Mic on PC laptop doesn't work, used only for zoom.

Good Morning,

I have a couple of questions for you. Has the mic worked in the past, and when did it stop working? Have you done anything out of the ordinary with the laptop recently? How have you tried to fix the issue?

I am able to come over and take a look at your laptop if you are available. Please let me know when a good time for me to stop by would be. 

Thank you,

Lauryn Aronson
UCS Student Tech.
 Add Attachment
Public