Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	Aug 09, 2021 02:46 PM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	CSHHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHHRP2	Location	Amanda Bales, Mailroom Specialist
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:74

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Aug 09, 2021 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Aug 09, 2021 04:59 PM	Tried multiple things such as updating drivers and privacy options for cameras, and nothing worked. I unplugged the USB A/B cable from one of the monitors and then the camera started working. I'm guessing the issue was that the computer did not like having identical cameras from each monitor as they conflict with each other.	Add Attachment
Lauryn Aronson	Aug 09, 2021 03:34 PM	Task reassigned to Moshe Martinez.	Add Attachment
Sam Sevugan	Aug 09, 2021 02:46 PM	Available M-F: 8-5PM	Add Attachment
Sam Sevugan	Aug 09, 2021 02:46 PM	**This is an email** Hi, the webcam on both of my screens for my computer stopped working. I've tried Zoom, Google Meet and the "Camera" app installed on my computer and all I get is this: image.png or this (and yes, I shut down all other applications that use the camera)... image.png I've ensured all the drivers are up to date and the correct monitor is selected. Help! Oh and the computer number is 20171073 and it is located in WC170 Amanda Bales	Add Attachment