Service Request Ticket - # 77538

Service Request Information

CONTACT Name Pearson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2021 01:03 PM
Department Bookstore Phone 88641
Location Email pearsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190450[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Offices
Service Tag H1PS9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1PS9Z2 Location Sara Castanon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:10:BC

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Aug 10, 2022 11:39 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Aug 10, 2022 11:34 AM 
Returned her original PC and brought back loaner 20160961[Edit Inv].
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Oneil Miguel Aug 09, 2022 10:32 AM 
Scheduled to return PC on Wednesday (08/10/2022).
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Oneil Miguel Jul 20, 2022 08:01 AM 
Installed NVME on 20190450[Edit Inv].
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Elliot Purl May 18, 2022 09:52 AM 
Marci Miller called, she wants to make sure that we 
check and make sure that replacing the drive or 
whatever actually fixes the issue..
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Oneil Miguel May 17, 2022 04:14 PM 
Status changed from (5) Completed to (1) Pending
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Oneil Miguel May 17, 2022 04:14 PM 
Status changed from (5) Completed to (1) Pending
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Oneil Miguel May 17, 2022 04:14 PM 
Loaning her 20160961[Edit Inv]
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Lauryn Aronson Aug 11, 2021 03:13 PM 
Task reassigned to Self Resolved.
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Lauryn Aronson Aug 11, 2021 03:13 PM 
Task reassigned to Self Resolved.
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Lauryn Aronson Aug 11, 2021 03:13 PM 
looked at it, nothing seems to be particularly wrong. wasn't sure what to do. i'm sure she'll call back if it's still having a minute.
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Sam Sevugan Aug 11, 2021 01:03 PM 
The number is #20190450[Edit Inv].

Thanks so much!

Teresa
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Sam Sevugan Aug 11, 2021 01:03 PM 
Hi,

I am having the worst time with my computer. 
I'm having difficulties with the internet, with 
MBS, and everything is either slow, or locking 
up my system. I have re-booted at least three 
times between yesterday and today.

Is there any way I can have someone look at it? 
Sorry, I just don't know what to do.

Thanks a bunch.

Teresa
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