Service Request Ticket - # 77539

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2021 03:21 PM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181044[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1UEJWF2 Location imaged 2/27/2025 || IMAC Loaner

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Parallels Desktop for MAC 14(single user perpetual) VISA2018009173 JUNE 2019; Adobe CC [NAMED USER * Laura Ellingson-Sayen ellingsonsayenl@wou.edu ] SEPT2019; SOFTWARE in order process TBA: SAS, Windows Workstation $390 & yrly renwl $140) & Articulate360 Personal Plan- 1 user annually $499 w/ ED discount; SPSSv28 yearly renewal

Wired NIC 38:F9:D3:10:20:00


Wireless NIC 38:F9:D3:B9:A9:05


Bluetooth NIC 38:F9:D3:BE:08:9A

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Aug 18, 2021 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Aug 18, 2021 09:18 AM 
Kept getting a "spss administrator privilege error". Resolved by running sudo + the program location in terminal. Licensed using authorization codes from the \\installs folder. See this video for details: https://www.youtube.com/watch?v=hvlo30UvfaQ
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Moshe Martinez Aug 17, 2021 11:31 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service request #77539

Description: SPSS shows that it is expired when it actually is not. 

This is Moshe with UCS. AS Sam mentioned, you should still be licensed to use SPSS. You mentioned you are virtual, so if we could schedule a zoom meeting tomorrow in the morning, I could help you get reauthorized to use the software. Let me know if you will be available tomorrow.

Best,
Moshe Martinez
UCS Tech
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Public
Moshe Martinez Aug 17, 2021 11:27 AM 
Task reassigned to Moshe Martinez.
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Sam Sevugan Aug 11, 2021 03:22 PM 
The WOU# is 20181044[Edit Inv]. My availability is pretty 
good next week on Tuesday-Thursday between the 
hours of 8:30 and 4:30. I am still working from 
home so this will need to be investigated 
virtually.

Thanks!
Laura
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Sam Sevugan Aug 11, 2021 03:21 PM 
Hi Laura,

I just checked in with Joanie to verify that 
your SPSS is still good till 2/2/22. I will 
need to create a service request ticket so one 
of our techs can take a look at this issue. I 
will need your WOU# of the device you are using 
and availability times. I will note those 
things in the ticket and a tech will reach out 
to you when they get the chance. 

Best,
Sam
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Sam Sevugan Aug 11, 2021 03:21 PM 
Hello,

I got SPSS 27 installed in February of this 
year and am getting a message that it expired 
on August 1st. I was under the impression it 
would be good for a year. Can you please help 
me get a new license so I can run some stats 
for a manuscript I am working on?

Thanks so much!
Laura
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