Service Request Ticket - # 77543

Service Request Information

CONTACT Name Gauntz, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2021 10:26 AM
Department University Computing Solutions Phone 88215
Location Email gauntzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200367[Edit Inv] (opens in a new window) Bldg/Room RWEC 118
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17XQ05N Location Shari Hopkins

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B6:D4:B0


Bluetooth NIC C4:91:0C:B4:74:8C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 16, 2021 04:46 PM 
inv#2021-0122
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Lauryn Aronson Sep 09, 2021 08:45 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Sep 09, 2021 08:45 AM 
delivered. she's not sure if she wants to keep everything; she likes her old setup, so we'll see. creating a new ticket for outstanding gfa return.
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Lauryn Aronson Sep 07, 2021 02:10 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 07, 2021 02:10 PM 
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson Sep 07, 2021 02:10 PM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Sep 07, 2021 02:10 PM 
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson Sep 07, 2021 02:10 PM 
computer picked up

still need to do set up
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Lauryn Aronson Sep 01, 2021 03:48 PM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Lauryn Aronson Aug 30, 2021 01:09 PM 
Status changed from (4) On Hold to (6) Ready to Deliver
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Lauryn Aronson Aug 25, 2021 03:03 PM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Aug 25, 2021 09:13 AM 
Status changed from (6) Ready to Deliver to (1) Pending
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Lauryn Aronson Aug 25, 2021 09:13 AM 
just kidding... she tested positive for covid
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Lauryn Aronson Aug 16, 2021 03:14 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Aug 16, 2021 02:49 PM 
****email****

I will be working remote until Thursday. So anytime before then would be great. I can have someone in MarCom unlock my office just let me know when.

I don't think I need any other software than the ones you listed so that should be good.
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Lauryn Aronson Aug 16, 2021 12:07 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Aug 16, 2021 12:07 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Aug 16, 2021 12:07 PM 
****This is an outgoing email****
Hi Danielle,

I need some additional information regarding service request #77543

Description: GFA replacing 20140383[Edit Inv]

Your laptop has been imaged and updated; it is ready to be delivered and set up. When would be a good time to do this?

Do you need any additional software (beyond Microsoft Office, Adobe, and other standard software)? Is there anyone else who needs admin rights?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Aug 16, 2021 12:05 PM 
imaged
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Alix Karkanen Aug 12, 2021 10:26 AM 
doc 20200891[Edit Inv]
mon 20200940[Edit Inv]
laptop 20200367[Edit Inv]
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